FAQ Category: FAQ Inquiry form

The FAQ form for inquiries

Do I have to pre-pay my transfer?

Advance payment is not a necessity you can choose from the following methods:
Cash, Bank wire, or secured Card link

  • The preferred option is to pay by cash to the driver in the local Pound Sterling currency.
  • Advance payment can be done by bank transfer, (minimum 24hours in advance):
    We can send you the invoice with bank details upon request.
  • Payment can be done by card at 5% admin fee:
    We will send you a secure payment link or you pay by swipe to the driver.

How safe is my information?

Safeguarding your personal information is important to Starfish Taxis.
We recognize the discretion you entrust providing your confidential data under strict GDPR regulations.
Please read our Privacy Policy.

How do we handle vulnerable minority groups?

Our drivers have gone through a strict vetting process.
The logged details of the journey are comprehensive plus the journey is tracked via GPS.
We don’t yet have wheelchair accessible vehicles in the fleet but can recommend some possible companies per area upon contact.

Can I pay my transfer in advance?

We can text or Email you a payment link to complete by card or bank wire.
Card payments are liable for +5% administration fee.
Advance payment may be required for long distance transfers.
Fill out our CONTACT FORM and we will get back to you with a fixed rate

When will I get a reply to my reservation/inquiry?

Expect our quotation or confirmation:
– Over-night in under 8hours,
– During the day time max 3hours
 More urgent attention required?
Call one of our friendly operators and get your response immediately.
☏ 00447790021000