Customer comments

St.Andrews Starfish Taxis – Customer reviews.

We value any feedback of our clients to keep a finger on the pulse
by continuously evaluating our standard of service.
F
eel free to let us know where we can improve!

“Our drivers love what they do and we believe that reflects.”

  • star rating  Fabulous service and welcoming driver - I emailed Starfish in advance as had not visited St Andrews before and needed transport from station to hotel and then to the town for a University open day. Our... read more

    avatar thumb saraheU8672HC
    04/11/2024

    star rating  Best Service  - We just returned from a trip from Scotland. We had an amazing experience with Starfish taxi-tours and transfers. Working with Tim and his team made our trip less stressful. .... read more

    avatar thumb Q7382TWcatherines
    26/10/2024

    star rating  wonderful operation  - Terrific in every way We use starfish often both locally and from airports and back Never late, always in good humor, knowledgeable about local things but... read more

    avatar thumb hAAydon
    24/07/2024

    star rating  Fife Coastal Path luggage transport was excellent  - We planned an independent multi-day walk along the amazing Fife Coastal Path. I contacted Tim at Starfish Taxi ahead of the trip to do luggage transport for us. ... read more

    avatar thumb Globalramblers
    16/05/2024

    star rating  Best service  - The communication was excellent from when i enquired about the costs to book a collection all the way through to the day of collection.

    Tim was very professional, efficient... read more

    avatar thumb chenyset
    08/12/2023

    star rating  Best taxi experience ever  - Starfish taxis saved our day. My son and I had half an hour to see St Andrew’s university one Friday eve due to late trains. We were staying in Edinburgh... read more

    avatar thumb Naomi C
    06/10/2023

Company policy:

Taxi service, reliability and punctuality is an integral part of any trip or holiday.
Planning our daily work schedule requires leaving room for flexibility, traffic and ad hoc changes.
We have implemented several control mechanisms in the booking process and first contact to eradicate problems later on.
Good communication regarding delays and cancellations on the travelers part is vital.
Reliable service is a priority, we aim to arrive early at every booking, that requires our customers to be punctual at their pick up point.
The planning process also aims to leave out stress situations for the drivers, this has a direct effect on road safety and passenger comfort.

Our drivers complete a daily check form on the fundamental safety of their vehicles: mechanical, electrical, tyres and overall cleanliness.

We believe that constant evaluation secures a high level of service.

7 Replies to “Customer comments”

  1. Service we received from Tim matched our entire week in Scotland, Awesome!!! Tim was on time and catered to our needs the entire day. I highly recommend Starfish Taxi!!

  2. Tim’s service was outstanding in every aspect, on time waiting for us at our apartment in Edinburgh , then a great and very informative drive out to St Andrews for our Golf and back into Edinburgh later in the afternoon.
    Tim is a thorough professional in every way, his vehicle modern and spotlessly clean, look no further simply book this great operator and like us be 100% satisfied.
    Bruce Johnson
    New Zealand

  3. Very professional individual that delivers promises. Used Starfish Taxis locally, out of town and airport transfers, never has let me down. Definitely will be using this company next semester. Thank You 🙂

  4. We can not say enough good things about Tim’s service. He went out of his way to make our experience fantastic in every way. He went above and beyond our contract to help us out when we discovered in Edinburgh that a child’s back pack was still In St.Andrew’s! His taxi was dean, he had child seats for the kids, and gave us a nice tour of the highlights of St. Andrews. We can highly recommend this taxi service. You will not be disappointed.

  5. Me and my daughter visited St Andrews on April 2013- We were very happy with the excellent service and hospitable attitude we received during our visit and trips.

  6. We had an unbelievable trip to st Andrews, tim was brilliant, very knowledgable in the surrounding area an a very good price. Would highly recommend him and would definitely use him again

  7. Excellent service – very efficient and professional. I will definitely use them again and I can highly recommend the service.

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